Orders & delivery
How fast will I receive my license key?
Delivery is automatic. The moment your payment is confirmed, our fulfillment system assigns a key from inventory and emails it to you with activation instructions — typically within two minutes.
I paid but nothing arrived. What now?
First check your spam or promotions folder. If the email truly is not there, contact support@keytivo.com with your order number and we will resend your delivery immediately. You can also view your keys anytime under My Account → Orders.
Do you ship anything physically?
No. Every product is 100% digital and delivered by email — that is why delivery is instant and why our prices stay low.
Licenses & activation
Are your licenses genuine?
Yes. We stock keys sourced from authorized distribution channels only. Each key is recorded in our audited inventory, encrypted at rest, and assigned to exactly one order. If a key ever fails, we replace it free.
How do I activate my software?
Your delivery email contains step-by-step instructions for your exact product, and every product page has an “Installation & activation” section. The activation guide covers the common cases in detail.
Can I reinstall using the same key?
Lifetime retail licenses remain valid on the same device through reinstalls. OEM licenses bind to the first activated machine. The license type is stated clearly on every product page.
Payments & refunds
Which payment methods do you accept?
All methods shown at checkout — cards and other supported options are processed over encrypted connections. We never see or store your card details.
What is your refund policy?
If your key has not been redeemed, you can request a refund within 14 days of purchase. Redeemed keys cannot be returned, but failed keys are always replaced free. Full details in the refund policy.