Last updated: August 1, 2026
Unredeemed keys — 14-day refunds
If you have not redeemed or activated your license key, you may request a full refund within 14 days of purchase. Email support@keytivo.com with your order number. After we verify the key is unused, your refund is issued to the original payment method, typically within 3–5 business days.
Redeemed keys
Once a key has been redeemed or activated it cannot be returned — this is inherent to digital license products and consistent with digital-content regulations. However:
- Failed activation: if a key does not activate, we verify it and issue a free replacement within 24 hours. If we cannot provide a working replacement, you receive a full refund regardless of redemption status.
- Wrong product purchased: if the key is unredeemed, we can exchange it or refund it within the 14-day window.
Non-delivery
If your key does not arrive after payment (check spam first), contact us — we resend immediately. Confirmed non-delivery is always eligible for a full refund.
How to request
- Email support@keytivo.com from your order email address.
- Include your order number and reason.
- We confirm eligibility and process the refund or replacement.