Last updated: September 4, 2026

This Delivery Policy explains how KEYTIVO delivers digital software products purchased at https://keytivo.com/. KEYTIVO is an online storefront operated by KLYVEXAI LLC, a Wyoming limited liability company.

1. Digital delivery only

KEYTIVO products covered by this Policy are digital. We do not ship physical boxes, discs or printed media for these products, and no postal shipping fee or carrier tracking number applies to standard digital orders. WooCommerce shipping is disabled for this digital catalogue. KEYTIVO does not operate a customer walk-in location or warehouse for these products.

2. Current checkout and order-processing steps

  1. You place an Order request at checkout. No online payment is collected on the website at this stage.
  2. KEYTIVO contacts you regarding payment and order processing.
  3. Orders may be reviewed for fraud, duplication or verification where needed.
  4. Digital delivery happens only after payment is successfully confirmed.
  5. When the order is in a paid/confirmed status, KEYTIVO assigns available licence details from inventory and delivers them digitally.

The current checkout flow is temporary. Automated instant website payment is not yet enabled.

3. Delivery methods

Eligible digital products are delivered by:

  • Email delivery to the address provided at checkout, including licence details and general activation guidance where applicable;
  • WhatsApp, where used for customer communication and digital-delivery support; and
  • Customer account access, where you have or create a KEYTIVO account, through your order history.

4. Processing and delivery timeframes

Processing time includes payment confirmation and any security or inventory checks.

Delivery time is the time after payment confirmation when licence details are issued.

  • After payment is successfully confirmed and inventory checks succeed, delivery is normally completed promptly. Under normal automated fulfilment conditions, delivery is typically completed within 10 minutes.
  • Because the current checkout uses order requests, delivery timing depends on payment confirmation after KEYTIVO contacts you — it is not an automated instant card checkout.
  • Longer processing may occur due to payment confirmation, fraud prevention, inventory checks or manual security review.
  • If licence inventory for a product is temporarily unavailable, the order may require manual fulfilment.

If delivery is delayed after payment confirmation, contact support@keytivo.com or WhatsApp with your order number.

5. Customer responsibilities

  • Provide an accurate email address (and WhatsApp number if used) at checkout.
  • Check spam, junk and promotions folders for messages from KEYTIVO.
  • Keep licence details confidential.
  • Follow product-page and email activation guidance.

6. Potential delays

Delivery may be delayed by incorrect contact details, spam filtering, pending payment confirmation, fraud/security review, high-risk order checks, regional or product restrictions stated on the product page, or temporary licence-inventory shortages requiring manual fulfilment.

7. If delivery is delayed

  1. Confirm that payment has been arranged and confirmed with KEYTIVO.
  2. Check your email folders and WhatsApp messages.
  3. Sign in to your KEYTIVO account (if used) and open the order.
  4. Contact support@keytivo.com or WhatsApp with your order number and checkout email.
  5. Call +1 (332) 309-1517 if you need additional assistance.

We are available 24/7 and respond as quickly as possible.

If we cannot complete delivery of a paid order, the Refund Policy explains available remedies.

8. Failed delivery and resending

Where licence details were assigned but the email was not received, KEYTIVO support can investigate and, where appropriate, resend delivery information to the order email address after verifying the request.

9. Product-specific terms

Individual product pages may include additional notes about edition, users, devices, region or activation. Those product-page details form part of the delivery information for that item.

10. Contact

support@keytivo.com · +1 (332) 309-1517 · WhatsApp: wa.me/13323091517

KLYVEXAI LLC · 30 N Gould St Ste R, Sheridan, WY 82801, United States

Related pages: Refund Policy · Terms and Conditions · Privacy Policy.