Last updated: September 27, 2026

This Privacy Policy explains how KEYTIVO (“KEYTIVO”, “we”, “us” or “our”) collects, uses and shares personal information when you browse our website, create an account, place an order or contact support. KEYTIVO is an online storefront operated by KLYVEXAI LLC, a Wyoming limited liability company. The storefront is available at https://keytivo.com/.

Business contact details used for privacy questions:

  • Storefront brand: KEYTIVO
  • Legal company: KLYVEXAI LLC
  • Legal / mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
  • Phone: +1 (332) 309-1517
  • Email: support@keytivo.com

KEYTIVO is an online-only digital software store. The address above is the documented legal and mailing address of KLYVEXAI LLC. It is not a customer walk-in retail location, warehouse, or staffed KEYTIVO showroom.

1. Scope

This Policy applies to personal information processed in connection with keytivo.com, KEYTIVO customer accounts, order processing for digital Microsoft-focused software products, and related customer support. It does not cover third-party websites linked from our store.

2. Information you provide

Depending on how you use the store, we may collect:

  • Order and contact details: name, email address, phone number, WhatsApp contact (if provided), country and order notes requested at checkout.
  • Account information: if you register, your account email, password (stored in hashed form by WordPress/WooCommerce), and order history associated with your account.
  • Support communications: messages and related details you send by email, phone, WhatsApp or other support channels.
  • Newsletter details: email address and subscription preferences if you join our mailing list.

3. Payment information

Payment at checkout is processed by Stripe. Stripe collects and processes the payment details on Stripe’s systems. KEYTIVO does not store full card numbers, CVV codes, or other full card details. Digital licence details are sent only after Stripe confirms the payment, by email to the checkout address and, when a WhatsApp number was provided, as an optional WhatsApp copy.

The methods displayed on the checkout page are the methods available for that order. Refunds and replacements for digital licences follow the Refund Policy.

4. Technical and usage information

When you visit the website we may automatically collect technical information such as IP address, browser type, device type, approximate location derived from IP, pages viewed, referring URL, and date/time of access. We also use cookies and similar technologies needed for cart, checkout, login and security functions. Analytics or performance tools installed on the site may collect aggregated or pseudonymous usage data to help us improve the store.

5. Why we use personal information

We use personal information to:

  • receive and process orders and Stripe payments;
  • send order confirmation, licence-delivery, and support messages;
  • deliver digital licence details after payment confirmation;
  • communicate about order status, fulfilment delays and support requests;
  • prevent fraud, abuse and unauthorised access;
  • maintain website security and troubleshoot technical issues;
  • improve the website, catalogue organisation and customer experience;
  • send marketing messages only where you have subscribed or another valid basis applies, with an unsubscribe option;
  • comply with legal, tax and accounting obligations.

6. Cookies and similar technologies

Essential cookies support cart, checkout and account login. Additional cookies may be used for preferences, security or analytics. You can control cookies through your browser settings. Disabling essential cookies may prevent checkout or account access from working correctly. Where a separate Cookie Policy page is published on the site, that page provides further detail.

7. Service providers and third parties

We use service providers that help us operate the store. Categories may include:

  • website hosting and server infrastructure;
  • WooCommerce and WordPress platform services;
  • email delivery for transactional messages;
  • payment providers for methods enabled at checkout (when online payment is available);
  • caching, security and performance tools;
  • analytics tools actually installed on the website.

These providers process information only as needed to provide their services. We do not sell personal information.

8. International processing

KEYTIVO operates online and may use hosting or service providers located in the United States or other countries. Where information is transferred internationally, we take reasonable steps appropriate to the nature of the service relationship and applicable law.

9. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information, including access controls, encrypted website connections (HTTPS), and restricted access to licence and order systems. No method of transmission or storage is completely secure.

10. Retention

We retain order and transaction records for as long as needed for fulfilment, support, fraud prevention, tax and accounting purposes. Account information is retained while the account remains active and for a reasonable period afterward. Support correspondence is retained as needed to resolve issues and maintain service quality. Newsletter data is retained until you unsubscribe or we delete the list entry.

11. Your privacy choices and rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information, or to object to or restrict certain processing. To make a request, email support@keytivo.com and include enough detail for us to verify and respond. We will handle requests in accordance with applicable law and our operational ability to fulfil them.

You may unsubscribe from marketing emails using the link in those messages or by contacting support. Transactional order emails are necessary to complete purchases and support.

12. Children

The website is directed to adults who can form a binding contract. We do not knowingly collect personal information from children for the purpose of selling digital software products to them.

13. Third-party links

Product pages or content may reference third-party software publishers or resources. Their privacy practices are governed by their own policies.

14. Updates

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we publish revisions. Continued use of the website after an update means the revised Policy applies to subsequent visits and orders.

15. Contact

For privacy questions or requests: support@keytivo.com · +1 (332) 309-1517.

Legal company: KLYVEXAI LLC · 30 N Gould St Ste R, Sheridan, WY 82801, United States

Related pages: Terms and Conditions · Refund Policy · Delivery Policy.