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Awaiting Order Arrival

How long does delivery take?

Licence details are delivered digitally after payment is confirmed. For automated website payment methods, confirmation occurs after funds are identified and matched to your order, so delivery follows confirmation rather than the moment a transfer is initiated. See the Delivery Policy.

I did not receive my licence details. What now?

Check spam, junk and promotions folders. Confirm that payment has been matched to your order. Then email support@keytivo.com with your order number, or call +1 (332) 309-1517. You may also use WhatsApp.

Can I track my order?

If you have a KEYTIVO account, open My Account and your order history. Digital orders do not use a postal carrier tracking number. See the Delivery Policy.

What if my licence does not activate?

Contact KEYTIVO support with your order number, product name and any error message. Replacement or refund eligibility is described in the Refund Policy. General steps are on How to Activate Your Product.

Is there a delivery fee?

KEYTIVO products covered by the Delivery Policy are digital. No postal shipping fee applies to standard digital orders.

Ordering & Payment

What payment methods do you accept?

Checkout currently uses Order request only. No online payment is collected on the website at checkout. KEYTIVO contacts you regarding payment and order processing. Digital delivery happens only after payment is successfully confirmed.

Is my payment information safe?

keytivo.com uses HTTPS. For automated website payment methods, KEYTIVO receives the confirmation details needed to match your transfer to your order. KEYTIVO does not store full payment-card numbers on our servers.

Can I cancel an order after payment?

Refund and cancellation eligibility is set out in the Refund Policy. For unredeemed and unused licence products, you may request a refund within 14 days from the purchase date shown on your order.

Why has my payment not been confirmed yet?

After you submit an Order request, KEYTIVO contacts you about payment. Delivery starts only after KEYTIVO confirms payment for your order. See the Delivery Policy.

Do you offer discounts for bulk purchases?

Contact support@keytivo.com with the products and quantities you need. Any pricing discussed is confirmed in writing before you order.

After-Sales Support

How do I activate my product?

Activation depends on the Microsoft product and edition you purchased. Follow the instructions in your KEYTIVO order email and on the product page. Some products use a licence key; others use account sign-in or subscription activation. See How to Activate Your Product and Downloads for official Microsoft download resources.

My licence says it is already in use or already redeemed. What should I do?

Email support@keytivo.com with your order number and a screenshot of the message. Keep licence details confidential. The Refund Policy explains when a replacement or refund may be available.

Do you provide technical support?

KEYTIVO support can help with order status, delivery of licence details, product-page questions and general activation guidance. KEYTIVO does not replace Microsoft support for publisher-platform outages, Microsoft account recovery, or issues outside the purchased KEYTIVO order.

Can I change the product edition after purchase?

Choose the correct edition, term and quantity before ordering. If an unredeemed or unused licence is still within the 14-day window, follow the Refund Policy.

How do I contact support?

Email support@keytivo.com, call +1 (332) 309-1517, use the Contact Us form, or WhatsApp. Include your order number. Do not post licence keys in public forums.

Refund

Can I refund an unused licence?

For unredeemed and unused licence products, you may request a refund within 14 days from the purchase date shown on your order. Full rules are in the Refund Policy.

What if I already redeemed or activated the licence?

Licences that have already been redeemed, activated, disclosed to a third party, or used are generally not eligible for a refund, unless required otherwise by applicable law. See the Refund Policy.

How long do refunds take?

After a refund is approved, KEYTIVO typically completes the refund on our side within 3–5 business days, to the original payment method where possible. Your bank may need additional time to post the credit. See the Refund Policy.

Will I receive a full refund?

KEYTIVO does not charge a restocking fee for approved digital refunds under the Refund Policy. Partial refunds may apply where only part of an order is eligible. Refunds are processed to the original payment method where possible.

What if the delivered licence is invalid?

If delivered licence details are verified by KEYTIVO as invalid or non-functional through no fault of the customer, a refund or replacement may be available as described in the Refund Policy. Email support@keytivo.com with your order number and error details.