Last updated: September 4, 2026

This Refund Policy explains when KEYTIVO may refund or replace digital software products purchased at https://keytivo.com/. KEYTIVO is an online storefront operated by KLYVEXAI LLC, a Wyoming limited liability company. It applies to digital licence products sold by KEYTIVO and should be read with our Terms and Conditions and Delivery Policy.

1. Products covered

This Policy covers digital software licences and related digital Microsoft-focused products sold by KEYTIVO. No physical return shipment is required because products are delivered digitally.

2. Returns and exchanges

KEYTIVO does not operate a general “change of mind” return programme for digital licences that have already been delivered and redeemed or activated. Exchanges are handled as replacements where a delivered licence is verified as invalid or non-functional, subject to the eligibility rules below.

3. Refund-request window

For unredeemed and unused licence products, you may request a refund within 14 days from the purchase / order date shown on your order. The request window begins on the order date/time recorded by the store.

4. Eligible situations

Subject to verification, refunds or replacements may be available where:

  • the product was not delivered within the timeframe described in the Delivery Policy after payment confirmation, and we cannot complete delivery;
  • the delivered licence details are verified by KEYTIVO as invalid or non-functional through no fault of the customer;
  • you were charged for a duplicate order covering the same product and quantity;
  • KEYTIVO delivered a product different from the one ordered, as shown on the order;
  • an unredeemed/unused licence is cancelled within the 14-day window described above.

5. Non-eligible situations

Unless required otherwise by applicable law, refunds are generally not available where:

  • the licence has already been redeemed, activated, disclosed to a third party, or used;
  • you ordered the wrong edition, term, language or user quantity after the product page accurately described the available options;
  • compatibility issues arise because device, OS, region or account requirements stated on the product page were not met;
  • an incorrect email address was supplied at checkout and delivery was sent to that address;
  • reasonable troubleshooting assistance was declined for a delivery or activation issue we can address;
  • the request is made after the applicable refund window for unredeemed products.

After activation or redemption, no refund is normally available unless the licence is verified as invalid or non-functional, except where applicable law requires otherwise.

6. Invalid licence process

For a verified invalid or non-functional licence, KEYTIVO attempts replacement first. If a valid replacement cannot be provided, a refund may be issued.

7. How to request a refund or replacement

Email support@keytivo.com or contact us on WhatsApp and include:

  • order number;
  • registered order email address;
  • product name;
  • reason for the request;
  • screenshots or error messages for activation/delivery problems;
  • confirmation whether the licence has been redeemed or activated.

You may also call +1 (332) 309-1517. Support is available 24/7, and we aim to respond as quickly as possible.

8. Review and response

We review refund and replacement requests after receiving the required details. Complex verification may take longer. Please keep licence details confidential while we investigate.

9. Approval and processing timeframes

If a refund is approved:

  • we process the refund through the payment method actually used for the order where possible;
  • after approval, refunds are typically completed within 3–5 business days on KEYTIVO’s side;
  • your bank or payment provider may require additional time to post the credit.

If a replacement is approved, we issue replacement licence details digitally after verification.

10. Fees and partial refunds

KEYTIVO does not charge a restocking fee for approved digital refunds under this Policy. Partial refunds may apply where only part of an order is eligible.

11. Chargebacks and payment disputes

If you have an order issue, contact KEYTIVO support first so we can attempt resolution. Chargebacks filed without contacting us may delay investigation. We respond to payment-provider disputes with order and delivery records as appropriate.

12. Statutory rights

Nothing in this Policy limits non-waivable consumer rights that may apply under the laws of your place of residence.

13. Contact

support@keytivo.com · +1 (332) 309-1517

KLYVEXAI LLC · 30 N Gould St Ste R, Sheridan, WY 82801, United States

Related pages: Delivery Policy · Terms and Conditions · Authenticity & Anti-Piracy Policy.

Country-specific mandatory consumer rights may override or supplement this general policy. KEYTIVO does not provide legal advice; customers should review applicable local rights.